Start their adventure
Refund policy

If it's not quite right, we'll make it right.

Our refund policy in plain language — what's covered, what isn't, and how to ask.

Last updated: May 2026

The short version: If something's wrong with your book, we'll revise it for free. If we genuinely can't make it right, we'll refund you. We want every book to feel worth what you paid.

One Adventure (single purchase)

Before the book is delivered

You can cancel and receive a full refund any time before we send you the finished PDF.

Revisions before final delivery

Every book comes with a preview step. If something's not right — a name spelling, a photo you'd like to swap, the tone feels off — we'll revise it as many times as reasonably needed before final delivery, at no extra charge.

After the book is delivered

Once you've approved the preview and received the final PDF, the order is considered complete. However, if you spot a clear issue with the delivered file (a corrupted PDF, an obvious error we missed, a quality issue with the printing-ready resolution) within 14 days of delivery, contact us and we'll fix it or refund you.

Because each book is custom-made for your child, we don't offer "change of mind" refunds on completed and approved books — much like custom physical products.

Monthly Adventures (subscription)

Cancelling or pausing

You can pause or cancel your subscription at any time from your account. Cancellation takes effect at the end of your current billing cycle — you'll still receive any book that's already been started, but you won't be charged again.

Refunds on subscription charges

Charged for a month you didn't intend to renew? Email us within 14 days of the charge and we'll refund it, no questions asked, as long as the month's book hasn't been delivered yet.

If the book has been delivered, we won't refund the charge but we'll happily pause future billing right away.

How to request a refund

Email hello@liladventure.com with:

  • Your order number or the email address you used at checkout
  • A brief explanation of what's wrong
  • Any photos or screenshots that help us see the issue

We aim to respond within one working day. Approved refunds are processed within 5–10 working days back to your original payment method.

Your statutory rights

This policy doesn't affect your statutory consumer rights. In the UK and EU, certain rights to refunds for digital content apply where the product is materially different from what was described or doesn't work as promised.

Need help with an order?

Email us with your order details and we'll sort it out within a working day.

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